Shipping policy

Order Processing

Orders are generally processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

During launches, sales, restocks, or holiday periods, processing may take longer. You will receive an email when your order has shipped.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Delivery estimates begin after processing and are not guaranteed. Delays caused by carriers, weather, holidays, natural disasters, or other circumstances outside our control may occur.

Tracking

When available, tracking information will be emailed after your order ships. Please allow up to 48 hours for tracking activity to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact hikokofarms@gmail.com immediately if an address needs to be corrected.

We cannot guarantee changes after an order has been submitted. Customers may be responsible for reshipping costs when a package is returned because of an incorrect, incomplete, or undeliverable address.

Lost, Stolen, or Delayed Packages

If tracking has not updated or your package is delayed, contact the shipping carrier first and then email us at hikokofarms@gmail.com if additional assistance is needed.

We are not responsible for packages marked as delivered by the carrier that are later reported missing or stolen. We will reasonably assist with carrier claims when possible.

Damaged Packages

If an order arrives damaged, email hikokofarms@gmail.com within seven calendar days of delivery. Include the order number and clear photos of the merchandise, packaging, and shipping label.

Please keep the packaging until your claim has been reviewed.

Unexpected Shipping Delays

If we cannot ship within the timeframe originally stated, we will notify you and provide options consistent with applicable law. Federal rules require sellers to obtain the customer’s consent to certain shipping delays or provide a refund for unshipped merchandise. FTC guidance