Refund policy

1. Return and Exchange Policy

Thank you for shopping with HI KOKO FARMS. We hope you love your purchase. Please review our exchange policy before placing your order.

Exchanges Only

All sales are final. We do not accept returns or issue refunds for unwanted items, incorrect sizing, changes of mind, or buyer’s remorse. We offer exchanges for eligible merchandise when requested within seven calendar days of delivery.

This policy does not limit any rights you may have under applicable law.

Exchange Eligibility

To qualify for an exchange, the item must:

Be unworn, unused, unwashed, and unaltered
Be free from stains, odors, makeup, deodorant, pet hair, and other signs of wear
Include all original tags, packaging, and accessories
Be accompanied by your order number or proof of purchase
Have an exchange request submitted within seven calendar days of delivery

Items that do not meet these conditions will not be accepted and may be returned to the customer.

Starting an Exchange

To request an exchange, email hikokofarms@gmail.com within seven calendar days of delivery. Include:

Your full name
Your order number
The item you wish to exchange
The replacement size, color, or item requested
Photos if the item arrived damaged or incorrect

Do not send merchandise back without receiving exchange authorization.

Once approved, we will provide a prepaid return shipping label and return instructions. The package must be given to the shipping carrier within seven calendar days after the label is issued. Exchange requests that are sent late may be canceled.

Replacement Items

Exchanges are subject to availability. We cannot reserve or guarantee that a requested size, color, or style will remain available.

If the requested replacement is unavailable, we may offer another available item or store credit. Store credit does not expire unless otherwise disclosed or required by law.

If the replacement item costs more, the customer must pay the difference before it is shipped. If it costs less, the remaining amount will be issued as store credit. No cash or original-payment refunds will be provided unless required by law.

Each item is eligible for one exchange only.

Non-Exchangeable Items

The following items are final sale and cannot be exchanged:

Sale, clearance, or final-sale merchandise
Gift cards
Personalized or custom-made items
Undergarments, swimwear, earrings, and other hygiene-sensitive products
Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags or packaging

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us at hikokofarms@gmail.com within seven calendar days of delivery.

Include your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or other remedy. Refunds may be provided when required by applicable law or when we cannot provide an appropriate replacement.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier that are lost or stolen after delivery. Please verify your shipping address before submitting your order and contact the carrier regarding delivery-related claims.